--- title: "Kea System Status — Events" description: "Incident history and maintenance for Kea System Status" base_url: "https://status.kea.ai" canonical: "https://status.kea.ai/events" homepage_url: "https://kea.ai" contact_url: "mailto:support@kea.ai" --- # Kea System Status — Events · Reports [Status](/.md) · [Monitors](/monitors.md) · **Events** ## Event log ```text # timestamp status event 2026-06-17 23:00 COMPLETED maintenance/258 + Scheduled maintenance — Brand Portal reporting 2026-06-17 22:00 MAINTENANCE maintenance/258 = Scheduled maintenance — Brand Portal reporting 2026-06-16 23:05 RESOLVED report/2239 + Ordering Experience Degraded: Callers Unable to Place Orders 2026-06-16 22:59 MONITORING report/2239 x Ordering Experience Degraded: Callers Unable to Place Orders 2026-06-16 22:30 IDENTIFIED report/2239 x Ordering Experience Degraded: Callers Unable to Place Orders 2026-06-11 18:18 RESOLVED report/2219 + Reporting Display Issue – Kea Portal 2026-06-11 17:06 IDENTIFIED report/2219 x Reporting Display Issue – Kea Portal 2026-06-09 23:45 RESOLVED report/2215 + Database Migration Blocked Production Traffic 2026-05-31 09:00 COMPLETED maintenance/238 + Scheduled Database Maintenance 2026-05-31 08:00 MAINTENANCE maintenance/238 = Scheduled Database Maintenance 2026-05-21 17:37 RESOLVED report/1899 + Service Degradation - Incoming Phone Calls 2026-05-21 15:44 IDENTIFIED report/1899 x Service Degradation - Incoming Phone Calls 2026-05-21 14:55 INVESTIGATING report/1899 x Service Degradation - Incoming Phone Calls 2026-05-19 19:52 RESOLVED report/1865 + Service Degradation - Incoming Phone Calls 2026-05-19 18:51 INVESTIGATING report/1865 x Service Degradation - Incoming Phone Calls 2026-05-18 10:30 COMPLETED maintenance/242 + Analytics Database Maintenance 2026-05-18 10:00 MAINTENANCE maintenance/242 = Analytics Database Maintenance 2026-05-15 23:16 RESOLVED report/1853 + Service Degradation - Incoming Phone Calls 2026-05-15 22:48 INVESTIGATING report/1853 x Service Degradation - Incoming Phone Calls 2026-05-12 17:27 RESOLVED report/1836 + Phone Calls Not Reaching AI 2026-05-12 16:40 MONITORING report/1836 x Phone Calls Not Reaching AI 2026-05-12 15:38 IDENTIFIED report/1836 x Phone Calls Not Reaching AI 2026-05-12 15:35 INVESTIGATING report/1836 x Phone Calls Not Reaching AI 2026-05-06 10:30 COMPLETED maintenance/233 + Scheduled Analytics Maintenance 2026-05-06 09:00 MAINTENANCE maintenance/233 = Scheduled Analytics Maintenance 2026-05-01 05:00 COMPLETED maintenance/229 + Scheduled Analytics Maintenance 2026-05-01 01:00 MAINTENANCE maintenance/229 = Scheduled Analytics Maintenance 2026-04-10 18:02 RESOLVED report/1186 + Service Degradation - External Provider Issues 2026-04-10 17:33 MONITORING report/1186 x Service Degradation - External Provider Issues 2026-04-10 17:16 MONITORING report/1186 x Service Degradation - External Provider Issues 2026-04-10 16:51 INVESTIGATING report/1186 x Service Degradation - External Provider Issues 2026-04-10 16:38 INVESTIGATING report/1186 x Service Degradation - External Provider Issues ``` ### [Ordering Experience Degraded: Callers Unable to Place Orders](/events/report/2239.md) Jun 16, 2026 · 10 days ago · affects: Kea Ordering (partial outage) · 35 minutes - + Resolved — Jun 16, 11:05 PM · Kea Ordering (operational) - x Monitoring — Jun 16, 10:59 PM · Kea Ordering (degraded performance) - x Identified — Jun 16, 10:30 PM · Kea Ordering (partial outage) ### [Reporting Display Issue – Kea Portal](/events/report/2219.md) Jun 11, 2026 · 15 days ago · affects: Kea Portal · 1 hour - + Resolved — Jun 11, 6:18 PM - x Identified — Jun 11, 5:06 PM ### [Database Migration Blocked Production Traffic](/events/report/2215.md) Jun 9, 2026 · 17 days ago · affects: Kea Phone Calls · 1 minute - + Resolved — Jun 9, 11:45 PM ### [Service Degradation - Incoming Phone Calls](/events/report/1899.md) May 21, 2026 · 1 month ago · affects: Kea Phone Calls · 3 hours - + Resolved — May 21, 5:37 PM - x Identified — May 21, 3:44 PM - x Investigating — May 21, 2:55 PM ### [Service Degradation - Incoming Phone Calls](/events/report/1865.md) May 19, 2026 · 1 month ago · affects: Kea Phone Calls · 1 hour - + Resolved — May 19, 7:52 PM - x Investigating — May 19, 6:51 PM ### [Service Degradation - Incoming Phone Calls](/events/report/1853.md) May 15, 2026 · 1 month ago · affects: Kea Phone Calls · 28 minutes - + Resolved — May 15, 11:16 PM - x Investigating — May 15, 10:48 PM ### [Phone Calls Not Reaching AI](/events/report/1836.md) May 12, 2026 · 2 months ago · affects: Kea Phone Calls · 2 hours - + Resolved — May 12, 5:27 PM - x Monitoring — May 12, 4:40 PM - x Identified — May 12, 3:38 PM - x Investigating — May 12, 3:35 PM ### [Service Degradation - External Provider Issues](/events/report/1186.md) Apr 10, 2026 · 3 months ago · affects: Kea Voice AI · 1 hour - + Resolved — Apr 10, 6:02 PM - x Monitoring — Apr 10, 5:33 PM - x Monitoring — Apr 10, 5:16 PM - x Investigating — Apr 10, 4:51 PM - x Investigating — Apr 10, 4:38 PM ## Maintenance ### [Scheduled maintenance — Brand Portal reporting](/events/maintenance/258.md) Jun 17, 2026 · 1 hour · affects: Kea Portal ### [Scheduled Database Maintenance](/events/maintenance/238.md) May 31, 2026 · 1 hour · affects: Kea API, Kea Orchestrator, Kea Voice AI, Kea Texting, Kea Ordering, Kea Portal, Kea Pay, Kea Phone Calls ### [Analytics Database Maintenance](/events/maintenance/242.md) May 18, 2026 · 30 minutes ### [Scheduled Analytics Maintenance](/events/maintenance/233.md) May 6, 2026 · 2 hours · affects: Kea Portal ### [Scheduled Analytics Maintenance](/events/maintenance/229.md) May 1, 2026 · 4 hours · affects: Kea Portal --- _Powered by [openstatus.dev](https://openstatus.dev)_