Kea System Status

This page shows the current status and recent uptime of Kea’s core services. We’ll also post updates here during incidents or scheduled maintenance so you can quickly understand any impact to your experience.

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Apr 10, 2026

1 month ago

Service Degradation - External Provider Issues

Kea Voice AI

Resolved · April 10 at 6:02 PM (in 1 hour)

This incident has been resolved. The issue was caused by WebSocket connection timeouts between two of our external telephony providers, which prevented proper communication. Service has been fully restored and all systems are operating normally.

Monitoring · April 10 at 5:33 PM (29 minutes earlier)

We are observing signs of recovery. However, we continue to monitor intermittent WebSocket connection timeouts occurring between two of our providers that are affecting some calls.

Monitoring · April 10 at 5:16 PM (18 minutes earlier)

We have disabled the automatic forwarding to stores and are now allowing calls to attempt connection with the AI assistant. Our team is actively monitoring the situation to ensure service stability.

Investigating · April 10 at 4:51 PM (25 minutes earlier)

We are continuing to investigate the issue with our external provider. All incoming calls are being forwarded normally to stores, but the AI assistant is currently not responsive. We are working to restore full functionality.

Investigating · April 10 at 4:38 PM (13 minutes earlier)

We are currently investigating degraded performance affecting Kea Voice AI and Kea Phone Calls due to issues with external providers. Our team is actively working to restore full service. Updates will be provided as we learn more.