Kea System Status

This page shows the current status and recent uptime of Kea’s core services. We’ll also post updates here during incidents or scheduled maintenance so you can quickly understand any impact to your experience.

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May 12, 2026

2 months ago

Phone Calls Not Reaching AI

Kea Phone Calls

Resolved · May 12 at 5:27 PM (UTC) (in 2 hours)

The issue has been fully resolved. Our telephony provider's fix has been successful and all phone calls are now reaching our AI system normally. All services are operating as expected.

Monitoring · May 12 at 4:40 PM (UTC) (47 minutes earlier)

Our telephony provider has identified and rolled back the problematic deployment. They are seeing recovery in their systems. We are disabling automatic call forwarding to stores and monitoring to ensure calls are reaching our AI system normally.

Identified · May 12 at 3:38 PM (UTC) (1 hour earlier)

We have identified the root cause as a degraded third-party telephony service. Our team is in contact with the service provider to resolve the issue. Calls continue to be forwarded to stores as a temporary workaround.

Investigating · May 12 at 3:35 PM (UTC) (3 minutes earlier)

We are currently investigating an issue where phone calls are not reaching our AI system. As a temporary measure, calls are being forwarded directly to stores. Our team is actively working to identify the root cause and restore normal service.