---
title: "Service Degradation - Incoming Phone Calls"
description: "Resolved · affects Kea Phone Calls · May 15, 2026"
base_url: "https://status.kea.ai"
canonical: "https://status.kea.ai/events/report/1853"
homepage_url: "https://kea.ai"
contact_url: "mailto:support@kea.ai"
---

# Service Degradation - Incoming Phone Calls

[Status](/.md) › [Events](/events.md) › Service Degradation - Incoming Phone Calls

May 15, 2026 · 1 month ago · affects: Kea Phone Calls · 28 minutes

## Updates

### + Resolved — May 15, 11:16 PM

The issue affecting incoming phone calls has been resolved. Incoming calls are now connecting to the AI assistant normally again. We will continue monitoring to ensure stability.

### x Investigating — May 15, 10:48 PM

We are currently investigating an issue affecting incoming phone calls. Calls are being forwarded to stores, but they are not connecting to the AI assistant at this time. Our team is working to restore normal service and will share updates as we learn more.

---

_Powered by [openstatus.dev](https://openstatus.dev)_