---
title: "Service Degradation - Incoming Phone Calls"
description: "Resolved · affects Kea Phone Calls · May 19, 2026"
base_url: "https://status.kea.ai"
canonical: "https://status.kea.ai/events/report/1865"
homepage_url: "https://kea.ai"
contact_url: "mailto:support@kea.ai"
---

# Service Degradation - Incoming Phone Calls

[Status](/.md) › [Events](/events.md) › Service Degradation - Incoming Phone Calls

May 19, 2026 · 1 month ago · affects: Kea Phone Calls · 1 hour

## Updates

### + Resolved — May 19, 7:52 PM

The service degradation has been resolved. The issue was caused by an upstream provider incident, which also impacted our primary fallback path and temporarily reduced the effectiveness of our redundancy plan.
Our team monitored the incident closely and confirmed that service has returned to normal.
We have also prepared an improvement plan to add an additional fallback layer, reducing the potential impact if a similar provider issue occurs again.

### x Investigating — May 19, 6:51 PM

We are currently investigating an issue affecting incoming phone calls. Calls are being forwarded to stores, but they are not connecting to the AI assistant at this time. Our team is working to restore normal service and will share updates as we learn more.

---

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