Kea System Status
This page shows the current status and recent uptime of Kea’s core services. We’ll also post updates here during incidents or scheduled maintenance so you can quickly understand any impact to your experience.
May 21, 2026
1 month agoService Degradation - Incoming Phone Calls
Kea Phone Calls
Resolved · May 21 at 5:37 PM (UTC) (in 3 hours)
This incident has been resolved. Incoming phone calls are no longer being forwarded to stores and are connecting to the AI assistant normally again. Service has been restored.
Identified · May 21 at 3:44 PM (UTC) (2 hours earlier)
We have identified the root cause as an outage affecting our third-party phone service provider. We are in direct contact with them and working to resolve the issue as soon as possible. We will continue to provide updates as the situation progresses.
Investigating · May 21 at 2:55 PM (UTC) (49 minutes earlier)
We are currently investigating an issue affecting incoming phone calls. Calls are being forwarded to stores, but they are not connecting to the AI assistant at this time. Our team is working to restore normal service and will share updates as we learn more.