---
title: "Service Degradation - Incoming Phone Calls"
description: "Resolved · affects Kea Phone Calls · May 21, 2026"
base_url: "https://status.kea.ai"
canonical: "https://status.kea.ai/events/report/1899"
homepage_url: "https://kea.ai"
contact_url: "mailto:support@kea.ai"
---

# Service Degradation - Incoming Phone Calls

[Status](/.md) › [Events](/events.md) › Service Degradation - Incoming Phone Calls

May 21, 2026 · 1 month ago · affects: Kea Phone Calls · 3 hours

## Updates

### + Resolved — May 21, 5:37 PM

This incident has been resolved. Incoming phone calls are no longer being forwarded to stores and are connecting to the AI assistant normally again. Service has been restored.

### x Identified — May 21, 3:44 PM

We have identified the root cause as an outage affecting our third-party phone service provider. We are in direct contact with them and working to resolve the issue as soon as possible. We will continue to provide updates as the situation progresses.

### x Investigating — May 21, 2:55 PM

We are currently investigating an issue affecting incoming phone calls. Calls are being forwarded to stores, but they are not connecting to the AI assistant at this time. Our team is working to restore normal service and will share updates as we learn more.

---

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