---
title: "Major Outage – Voice AI & Phone Calls"
description: "Resolved · affects Kea Voice AI, Kea Phone Calls · Aug 19, 2026"
base_url: "https://status.kea.ai"
canonical: "https://status.kea.ai/events/report/2738"
homepage_url: "https://kea.ai"
contact_url: "mailto:support@kea.ai"
---

# Major Outage – Voice AI & Phone Calls

[Status](/.md) › [Events](/events.md) › Major Outage – Voice AI & Phone Calls

Aug 19, 2026 · 1 month ago · affects: Kea Voice AI, Kea Phone Calls · 1 hour

## Updates

### + Resolved — Aug 19, 8:02 PM

affects: Kea Voice AI (operational), Kea Phone Calls (operational)

This incident has been resolved. The outage affecting our Voice AI and Phone Call services was caused by a third-party provider issue, which has now been fully resolved. All services are back to normal operation. We apologize for any inconvenience caused.

### x Investigating — Aug 19, 6:34 PM

affects: Kea Voice AI (major outage), Kea Phone Calls (major outage)

We are currently experiencing a major outage affecting our Voice AI and Phone Call services. As a temporary mitigation, incoming calls are being forwarded directly to stores. Our team is actively investigating and we will provide updates as soon as possible.

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