Kea System Status
This page shows the current status and recent uptime of Kea’s core services. We’ll also post updates here during incidents or scheduled maintenance so you can quickly understand any impact to your experience.
Sep 29, 2026
54 minutes agoService Degradation - Incoming Phone Calls
Kea Phone Calls
Resolved · September 29 at 8:33 PM (UTC) (in 14 minutes)
The issue has been resolved. Incoming phone calls are now connecting normally. No data was lost, and all services are fully operational. Thank you for your patience.
Monitoring · September 29 at 8:28 PM (UTC) (5 minutes earlier)
Incoming phone calls have been routed back to the AI assistant. Our team is monitoring call traffic to confirm service remains stable.
Identified · September 29 at 8:25 PM (UTC) (3 minutes earlier)
We've identified the cause of the issue affecting incoming phone calls and are currently releasing a fix. We'll provide another update once service is confirmed restored.
Investigating · September 29 at 8:19 PM (UTC) (6 minutes earlier)
We are currently investigating an issue affecting incoming phone calls. Calls are being forwarded to stores, but they are not connecting to the AI assistant at this time. Our team is working to restore normal service and will share updates as we learn more.