---
title: "Service Degradation - Incoming Phone Calls"
description: "Resolved · affects Kea Phone Calls · Sep 29, 2026"
base_url: "https://status.kea.ai"
canonical: "https://status.kea.ai/events/report/3121"
homepage_url: "https://kea.ai"
contact_url: "mailto:support@kea.ai"
---

# Service Degradation - Incoming Phone Calls

[Status](/.md) › [Events](/events.md) › Service Degradation - Incoming Phone Calls

Sep 29, 2026 · 2 hours ago · affects: Kea Phone Calls · 14 minutes

## Updates

### + Resolved — Sep 29, 8:33 PM

The issue has been resolved. Incoming phone calls are now connecting normally. No data was lost, and all services are fully operational. Thank you for your patience.

### x Monitoring — Sep 29, 8:28 PM

Incoming phone calls have been routed back to the AI assistant. Our team is monitoring call traffic to confirm service remains stable.

### x Identified — Sep 29, 8:25 PM

We've identified the cause of the issue affecting incoming phone calls and are currently releasing a fix. We'll provide another update once service is confirmed restored.

### x Investigating — Sep 29, 8:19 PM

We are currently investigating an issue affecting incoming phone calls. Calls are being forwarded to stores, but they are not connecting to the AI assistant at this time. Our team is working to restore normal service and will share updates as we learn more.

---

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